Frequently Asked Questions

Is there parking?

Street parking only. Although there are plenty of safe pay-to-park lots nearby the venue!

Is there seating?

The Crocodile is standing room only. If you need ADA seating please contact us ahead of time and we will be happy to accommodate.

How do I get advanced tickets?

You can buy tickets through www.TheCrocodile.com and Under The Needle Tattoo from 10am – Midnight daily, which is located one block south of The Crocodile on Second Avenue.

What time should I arrive?

To ensure you get a good view, we suggest you arrive early! If a show is sold out, give yourself plenty of time to get checked in so you don’t miss anything! The earlier the better, without question.

Where’s the box office?

The box office window is located on Blanchard next to the main entrance, and opens 30 minutes prior to door time.

Where do I pick up will call tickets?

If you’ve purchased tickets in advance, your name will be on the will call list which is located at the box office. Box office opens 30 minutes prior to door times. The purchaser must be present with valid I.D. in order to receive the tickets.

My friend or parent purchased tickets for me with their credit card but will not be present to pick them up. How do I get my tickets?

The purchaser must contact TicketFly customer service prior to the day of show, and they can change the name for you. Worst case scenario is to bring a copy of the purchasers drivers license, and a note saying that you are authorized to pick up the tickets.

What’s the refund policy?

All sales are final, unless the show is cancelled.

Is there re-entry?

If you are 21 and over, you may leave and come back.
There is no re-entry for those who are underage.

What’s the age limit?

Note that for events limited to 21 and over, you must provide valid I.D. to enter! Good news is that our back bar and pizzeria is always all-ages!

Can I bring a camera?

Camera policy varies depending on the artist/event. Common policy is absolutely no flash photography, professional cameras, or detachable lenses without prior venue approval.

How late do shows go?

Show length varies per show, but typically shows end earlier on weekdays.

Is there coat check?

As of now we do not provide coat check during shows.
Please do not leave your belongings unattended!
The cannot be held liable for lost items.

Is there food?

Our back bar pizzeria offers build-your-own wood fired pizza, salads, and meatball sandwiches. We offer 1/2 off pizzas and drink special during happy hour: 4 PM to 7 PM and 11 PM to Close.

Is your bar open when there’s not a show?

Our back bar pizzeria is open daily from 4 PM–close!

How do I hear about upcoming events?

The best way to stay in the loop on upcoming events is to sign up for our newsetter on www.TheCrocodile.com! You can also follow us on FacebookTwitter and Instagram! Check out our Calendar for the most up to date show listings.

How can I book a private event?

Email booking@thecrocodile.com to inquire about renting the venue for your special event!